Shipping and Handling

• We charge $6.50 CDN for shipping of any non-bullion order over $100 within Canada. Orders under $100 will be at a higher shipping rate.
  See terms below.
  
  
  Shipping charges for orders under $100:
  
  • Over $75 (but under $100): $8.00
  • Over $50 (but under $75): $10.00
  • Over $25 (but under $50): $12.00
  • Under $25: $14.00
  
  
  
• Shipping Times: All orders shipped as quickly as possible, and we make every effort to ship all orders out in the order they are received. Sometimes this is not logistically possible, but we make every attempt to ship every order within 5 days of receiving clear funds payment. All orders shipped within Canada are usually delivered within 3 weeks of placing the order when items are in stock and available. All orders shipped to the United States are usually delivered within 4 weeks of being placed (when in-stock and available), however, excessive mail volume and restrictions by US Customs may prevent your order being delivered to you in this timeframe. Customers in the United States should expect that in certain (rare) circumstances, it may take upto 6 weeks to receive an order shipped by us due to mail volume in the post, US Customs & Border Protection delays, and circumstances beyond our control.
  
  For Royal Canadian Mint products which have a Launch Date posted on the item page, we are unable to ship your order until AFTER the date posted as the Launch Date. All orders placed which include an item with a Launch Date which has not yet passed will not ship until we receive all items in stock. Please keep this in mind when placing an order for a product which has a Launch Date from the Royal Canadian Mint which is significantly in the future.


• We will send an email confirmation when you place your order confirming that we have received the order. We will also send an email confirmation once your order ships, providing you with the tracking number, method of shipment, and date of shipment.


• Pickup information for customers.  We do allow customers to pickup their order in store, however, we DO NOT provide on-demand pickup service. What does that mean? If you wish to pickup your order in store, please email us with the item numbers and quantities desired, along with your contact information. We will contact you when your order can be picked up. Some items may require several days to be picked once your order is received by us. Items listed on our website online store are intended for mail-order.

14-day return priviledge (except for bullion-related items).

• All items are warranted original, unless otherwise described. Customers will have 14 days to return any product not bullion-related. Customers must contact us prior to making a return. Returns must be substantiated. Shipping and handling is NOT refundable. Any refunds made will be credited in the same manor and currency as the original transaction.

Other Terms of Sale

• We DO NOT send emails asking you for credit card information, nor do we advise customers to email us with credit card information. This is because we do not want to risk the security of your information through email.
  
• Orders processed by the next business day after payment is received. Shipping usually occurs within 5 business days from date your order is processed.
  
• Applicable taxes in Canada ONLY: (where applicable)
  • 5% GST only applies to all shipments to YT, NU, NT, AB, SK, QC, PE.
  • 12% HST applies to all shipments to BC.
  • 13% HST applies to all shipments to ON, NB, NL.
  • 15% HST applies to all shipments to NS.
  • 5% GST and 7% PST applies to all shipments within Manitoba ONLY.
  • These tax rates became effective July 1, 2010. All orders placed or payments received by us after 5PM Central Time on June 30 Central Time (considered July 1, 2010 in our accounting records) will have these rates applied.
  
  
  
• All paper money is graded as per the Charlton Standard Catalog grading standards. For complete details, Click Here.


• All orders subject to availability. We reserve to right to refuse any order or limit quantities of the items ordered, without notification to you. Issuance of a confirmation number does not confirm that your order will be accepted, rather a confirmation number issued to you confirms that your order was entered into our system, pending our approval.


• We have policies and procedures for a reason. Should we feel that any order (or group of orders) is being placed to circumvent our policies, they will be cancelled.


• Orders for bullion cannot be paid by credit card, and must be paid for by certified funds payment (ie: bank draft, wire transfer, money order, etc.). A higher shipping charge applies to bullion orders. Because bullion orders cannot be paid for using a credit card, you cannot place a bullion order online. Orders for bullion must be phoned-in.



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